Terms & Conditions

These terms govern your use of the Go Fresh website and any order you place through it. Please read them before ordering.

Who you are buying from

Go Fresh is operated by AlQuood International Company for Fruits & Vegetables W.L.L., a company registered in the State of Kuwait. References to "we", "us" and "our" mean that company.

Your account

You may order as a guest or with an account. We verify your mobile number with a one-time code before an order is confirmed, because the number is how the driver reaches you.

You are responsible for the accuracy of the delivery address, the mobile number and any instructions you give us. We are not able to deliver to an address we cannot find, and a failed delivery caused by wrong details may not be refundable.

Prices and weight

All prices are in Kuwaiti Dinar.

Some items are sold by weight. For those, the price shown on the site is a price per kilogram and the total shown in your basket is an ESTIMATE based on a typical weight. You are charged for the weight actually picked for you.

• If the final weight comes to less than the estimate, we refund the difference to the original payment method.
• If it comes to more, we do not charge you more than the estimated total you approved at checkout.

Items sold by the piece, the pack or the box are charged at the price shown, whatever they weigh.

Placing an order

Adding items to a basket is not an order. An order is placed when you complete checkout, and it is accepted when we confirm it. Until we confirm it, we may decline it — for example if an item has sold out between your order and our picking, or if we cannot deliver to the address given.

Minimum order values apply and differ by area. The minimum for your area is shown at checkout before you pay.

Delivery

We deliver within Kuwait to the areas listed at checkout. You choose a delivery day and a time window. Windows close a short time before they begin; once a window has closed it can no longer be selected.

We aim to arrive within the window you chose. We are not able to guarantee a precise time, and traffic, weather and conditions outside our control may delay a delivery. If we expect to miss a window we will contact you on the number on the order.

Someone must be available to receive the order at the address. If nobody is available and we cannot reach you, the order may be returned to the store and a further delivery charge may apply.

If something is out of stock

Fresh produce is picked the same day and availability changes. At checkout you tell us what to do if an item cannot be picked:

• Replace it with something similar of equal or greater value, at no extra cost to you;
• Call you before we decide; or
• Remove it and refund it.

We follow the choice you made on that order.

Payment

We accept KNET, Visa and Mastercard through our payment provider, cash on delivery, and credit held in your Go Fresh wallet. Card details are entered on the payment provider's own secure page and are never seen or stored by us.

Where an order is paid by card, the amount taken is the estimated total. Any difference after weighing is refunded as described above.

Wallet credit and points

Wallet credit is money we hold for you against future orders. It has no cash value, cannot be transferred to another person, and cannot be withdrawn as cash.

Points are earned on completed orders and may be turned into a discount coupon. Points and coupons have no cash value, are personal to you, and may expire. We may change how points are earned or what they are worth, with notice on this site; changes do not affect points already turned into a coupon.

Coupons

A coupon may be limited to one customer, one use, a minimum order value, or a period. Only one promotional coupon may be used per order. Coupons created from your own points may be used alongside a promotion.

Cancelling

You may cancel an order from your account, or by contacting us, at any time before we begin picking it. Once picking has begun we may not be able to cancel, because the goods are perishable and have been taken off the shelf for you.

Our liability

We are responsible for supplying the goods you ordered, in good condition, to the address you gave. We are not responsible for losses that were not reasonably foreseeable, or for any loss arising from details you gave us incorrectly.

Nothing in these terms limits any right you have under the consumer protection law of the State of Kuwait.

Changes

We may change these terms. The version published on this page at the time you place an order is the version that applies to that order.

Law

These terms are governed by the laws of the State of Kuwait, and the courts of Kuwait have jurisdiction over any dispute.

Contact

Questions about these terms: hello@gofresh.com, or call 2228 4646.